Rakshak Pratishthan

Policies

Privacy Policy of Rakshak Pratishthan

Effective Date: May 18, 2026

Rakshak Pratishthan respects your privacy and is committed to protecting personal information collected through our websites, messaging systems, applications, APIs, WhatsApp Business services, RCS communication services, and related digital platforms.

This Privacy Policy explains how Rakshak Pratishthan collects, uses, stores, processes, and protects information in accordance with Indian law and applicable communication platform requirements.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Introduction

Rakshak Pratishthan provides digital communication and messaging services including WhatsApp Official API integration, RCS communication solutions, customer engagement services, notification systems, and related technologies.

This Privacy Policy is designed to comply with:

  • Information Technology Act, 2000
  • SPDI Rules, 2011
  • Indian data protection principles
  • Meta Business Messaging requirements
  • Google RCS Business Messaging policies

We are committed to maintaining transparency regarding data handling practices.

2. Information We Collect

We may collect the following categories of information:

A. User Information

  • Name
  • Business name
  • Email address
  • Phone number
  • Address
  • Account credentials
  • Business verification documents

B. Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Network information
  • Access timestamps

C. Cookies & Tracking Data

We may use cookies, analytics tools, and session identifiers to improve user experience and platform functionality.

D. Message Data

For messaging services, we may process:

  • Message metadata
  • Delivery reports
  • Template approvals
  • Contact opt-in status
  • Communication logs
  • Campaign records

Sensitive message content is handled according to applicable encryption and platform policies.

3. Purpose of Data Collection

Rakshak Pratishthan collects information for legitimate business and compliance purposes including:

  • Account creation
  • Service delivery
  • Customer support
  • Compliance verification
  • Fraud prevention
  • Security monitoring
  • Billing management
  • WhatsApp API processing
  • RCS message routing
  • Performance analytics
  • Legal compliance

We only collect information reasonably necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Users acknowledge and consent that:

  • Communication data may be processed through Meta infrastructure;
  • RCS communication may involve telecom operators and Google systems;
  • Recipient opt-in is mandatory before messaging;
  • Users are responsible for obtaining valid customer consent.

Rakshak Pratishthan may maintain records of consent for compliance purposes.

We do not knowingly process unauthorized messaging data.

5. Legal Basis for Processing

We process information based on:

  • User consent;
  • Contractual necessity;
  • Legitimate business interests;
  • Legal obligations;
  • Security and fraud prevention requirements.

Where required, users may withdraw consent subject to operational or legal limitations.

6. How We Use Collected Data

Rakshak Pratishthan may use information to:

  • Provide and improve services;
  • Deliver communications;
  • Authenticate users;
  • Process transactions;
  • Monitor system security;
  • Detect abuse or spam;
  • Comply with Meta and telecom regulations;
  • Generate analytics and reports;
  • Respond to legal requests.

We do not sell personal information to third parties.

7. Data Retention & Deletion

We retain data only as long as necessary for:

  • Service operation;
  • Regulatory compliance;
  • Legal obligations;
  • Security investigations;
  • Contractual purposes.

Users may request deletion of personal information subject to:

  • Legal retention obligations;
  • Security requirements;
  • Pending disputes;
  • Compliance obligations.

Certain records may be archived for fraud prevention or audit purposes.

8. Data Sharing with Third Parties

Rakshak Pratishthan may share limited information with:

  • Meta Platforms Inc.
  • Google RCS infrastructure providers
  • Telecom operators
  • Cloud hosting providers
  • Payment processors
  • Compliance and legal authorities

Such sharing occurs only for lawful operational purposes.

Third-party providers may maintain independent privacy practices.

We encourage users to review respective third-party policies.

9. Security Measures & Encryption

Rakshak Pratishthan implements reasonable security safeguards including:

  • Access controls;
  • Encryption technologies;
  • Firewall protection;
  • Authentication systems;
  • Monitoring systems;
  • Secure hosting infrastructure.

However, no digital system can guarantee absolute security.

Users are responsible for maintaining account credential confidentiality.

10. Cookies & Tracking Technologies

Our platforms may use:

  • Session cookies
  • Authentication cookies
  • Analytics tools
  • Performance monitoring scripts

Cookies help improve user experience and service functionality.

Users may modify browser settings to disable cookies, though some features may become unavailable.

11. Data Transfer & Storage (India-Based)

Primary storage infrastructure may be located within India or other compliant jurisdictions.

By using our services, users consent to cross-border processing where necessary for:

  • Meta infrastructure;
  • Telecom routing;
  • Cloud processing;
  • Technical support.

We implement reasonable safeguards for transferred information.

12. User Rights

Subject to applicable law, users may request:

  • Access to personal data;
  • Correction of inaccurate information;
  • Deletion of certain records;
  • Withdrawal of consent;
  • Restriction of processing.

Requests may be submitted through official contact channels.

We may require identity verification before processing requests.

13. Policy for Children

Services offered by Rakshak Pratishthan are not directed toward individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If such information is discovered, reasonable efforts shall be made to delete it promptly.

14. Updates to Privacy Policy

Rakshak Pratishthan reserves the right to revise this Privacy Policy periodically.

Updated policies become effective upon publication on official platforms.

Continued use of services after revisions constitutes acceptance of updated policies.

Users are encouraged to review this policy regularly.

15. Governing Law (India)

This Privacy Policy shall be governed by Indian law.

Any disputes arising under this Privacy Policy shall fall within the jurisdiction of courts located in Maharashtra, India.

16. Contact Information

For privacy-related concerns, legal notices, or data requests, contact:

Rakshak Pratishthan
520 Ganpati Aali, Wai, Satara, Maharashtra, India
Phone: 8208370028
Email: Yogeshphule23@gmail.com